Dear Custom Bicycle Enthusiasts,
Fantasy Toys is proud to celebrate in 2010 our 16th year serving custom bicycle builders nationwide. We constantly striving to provide the best possible online shopping experience to all our customers. As always we pride ourselves on being one of the few actual custom bicycle builders online and not just a regular retail store. Revised 12/10/09.
- Unfortunately we will only be able to ship orders through PayPal.com to a CONFIRMED ADDRESS. You can log on to your PayPal to find out how this can be done if you don't already have your address confirmed. Please update your PayPal account before placing your order to cut down on any ordering or shipping delays.
- All customers will receive notification of shipment and tracking info through FedEx via email upon shipment of your order.
- All orders will require you to give your phone number. This is required mainly for shipping purposes because FedEx requires it for shipment of your package but also lets us contact you in the event a problem arises with your order.
- Unfortunately we are not a bicycle parts warehouse but a regular brick and mortar retail shop. Even though we are very well stocked, occasionally some shortages in parts may occur and could delay shipment of your order. Usually a parts shortage can delay shipment of the order from 7-10 days unless the part is on backorder. If that occurs, all charges for the part in question will be refunded back to your PayPal account.
- All of our shipments are packed with attention to keeping your order safe and in top condition upon arrival. Occasionally damage to an item may happen during shipment. This damage is beyond our control and normally is the shipping companies negligence but we can assist in fixing the problem. Damaged items should be reported to us within 7 days of receiving the merchandise. In some instances this may require you to send back the damaged merchandise back to us at your expense. We will cover the expense to ship the replacement merchandise back to you. Any full order returns or exchanges will still be subject to a 15% restock charge.
- All of the full bicycles we sell are described to the best of our ability. Occasionally manufacturers may switch parts on bicycle models without our knowledge. As we find out about any changes in parts we will update the model descriptions. Please read the model description before ordering and do not rely solely on the item picture as changes could have been made after the picture was posted. We are not responsible for these changes but if there is an issue please contact us and we will see what can be done about it.
Hopefully these changes will give everyone involved an improved online shopping experience. Feel free to contact us with any questions that you may have and good luck on your current bicycle project.
FANTASY TOYS CUSTOM BICYCLE & HOBBY
3216 Broadview Rd.
Cleveland, Ohio 44109
Hours Noon-6:00 pm Mon-Fri